1 - Cancellation by the customer
If the customer wishes to cancel their ticket reservation for travel with ALBANIAN FERRIES, they must follow these conditions:
- Cancellation must be made at the ALBANIAN FERRIES offices, via telephone or email, using the contact information provided on the ALBANIAN FERRIES website or the contact information provided on the purchased ticket;
- From the moment of booking and up to 20 days before departure, a penalty of 20% on the ticket price will be applied;
- From 19 days to 5 days before departure, a penalty of 30% on the ticket price will be applied;
- From 5 days to the day before departure, a penalty of 50% of the ticket price will be applied;
- For later cancellations, ALBANIAN FERRIES reserves the right to request full payment for the cancellation;
Passengers who have not cancelled their ticket, who do not show up for boarding or who do not board the ship as scheduled and specified on the boarding pass, are not entitled to a refund, not even in part, but must pay the difference in price if the full amount has not been paid.
2 - Cancellation by ALBANIAN FERRIES
ALBANIAN FERRIES has the right to cancel the trip for various reasons, including but not limited to bad weather conditions, technical issues, or other extraordinary reasons. In case of cancellation by ALBANIAN FERRIES, the client has the right to choose one of the following options:
- Full refund of the value of the purchased ticket;
- A new ticket for a future trip with ALBANIAN FERRIES;
3 - Travel schedule changes
ALBANIAN FERRIES may change the scheduled travel schedule for various reasons, such as adverse weather conditions, changes to the return travel schedule, or other foreseeable or unforeseen reasons. In the event of a change in travel schedule, ALBANIAN FERRIES will make every effort to notify affected customers and will provide various options for compensation, such as a change in travel date, a new ticket, or a full refund of the money paid.
4 - ALBANIAN FERRIES's Responsibility
ALBANIAN FERRIES is not responsible for the loss of the customer's luggage, damage to the customer's property, delay in travel due to external causes, or for any other damage caused by unforeseen or extraordinary events during the trip.
5 - Changes to cancellation conditions
ALBANIAN FERRIES has the right to change the cancellation conditions of scheduled trips, but will make every effort to notify customers of changes to cancellation conditions and to comply with the requirements of tickets purchased prior to the changes.
6 - Other conditions
ALBANIAN FERRIES cancellation conditions are in accordance with local and international regulations applicable to maritime transport. ALBANIAN FERRIES may apply different cancellation conditions for special offers, promotions, or specific trips, which will be highlighted and available on the company's website or in the purchased ticket documentation.
7 - Our address
Albanian Ferries
Lagja Nr.4, Rruga e portit, Hyrja 1, Zona kadastrale 8514,
Durres, Albania
https://albanianferries.com